AfriCourier Support Center
Your guide to reliable delivery support and help
Shipping & Delivery
Get info on how your items are shipped and delivered.
Tracking
Track your shipment and understand tracking statuses.
Customs & Duties
Learn about required documents and duties.
Pricing & Payment
Understand fees, payment options and policies.
Claims & Returns
File a claim or request a refund for your shipment.
Account Deletion
Request deletion of your AfriCourier account and associated data.
Frequently Asked Questions
How do I book a shipment?
Use our website or mobile app, select the service type, enter shipment details, pick partners if desired, and complete payment.
What delivery options does AfriCourier offer?
AfriCourier offers domestic and international air cargo, road freight, cross-border consolidation, and last-mile delivery through our local partners.
How long does delivery take?
Domestic deliveries take 2–7 business days, while international shipments take 5–14 days, depending on destination and customs processing.
How do I track my shipment?
Track your shipment using the tracking number provided in your confirmation email or through your AfriCourier dashboard.
Why hasn’t my tracking updated?
It may take a few hours for updates to appear after dispatch. If it hasn’t updated within 24 hours, contact support.
Can I change the delivery address after booking?
Yes, you can change your address before pickup via the app or by contacting our support team. Additional fees may apply.
What is dimensional weight?
Dimensional weight is calculated using your package’s volume (L×W×H) divided by a standard factor. It helps determine the shipping fee when a package is light but bulky.
What documents are needed for customs?
Typically, you’ll need a commercial invoice, packing list, valid ID, and possibly import/export licenses depending on the destination country.
Can I get a duty/tax estimate before shipping?
Yes. Contact our support team or use our customs clearance request form to receive an estimate.
What items are prohibited from shipping?
Prohibited items include flammables, weapons, narcotics, counterfeit products, and any items restricted by local or international law.
Can I insure my shipment?
Yes, insurance is available during the booking process and is recommended for high-value items.
How are shipping fees calculated?
Fees are based on weight, dimensions, delivery distance, urgency, and applicable surcharges such as fuel or customs handling.
What payment methods do you accept?
We accept credit/debit cards, mobile money, and bank transfers depending on your region.
How do I file a claim for damage or loss?
Claims must be submitted within 72 hours of delivery through our claims portal with photos, invoice, and a description of the issue.