Privacy Policy

Effective Date: June 6, 2025

At AfriCourier, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, website, and platforms. We are committed to handling your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy laws.

1. Information We Collect

We collect information in several ways to provide and improve our logistics and shipping services:

Personal Information:

• Full name
• Contact details (email, phone number)
• Delivery and billing addresses
• Identification documents where required by customs
• Payment information (processed securely through third-party providers)

Usage Data:

• IP address
• Browser type and version
• Pages visited and interaction behaviour
• Location data when using our app

Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyse trends, and administer the platform. You can control cookies through your browser settings.

2. How We Use Your Information

We use your data to:

• Process and deliver shipments
• Provide customer support
• Communicate updates about your shipments or account
• Customise your experience and improve our services
• Comply with legal obligations, such as customs documentation

3. Sharing and Disclosure

AfriCourier may share your information with:

• Trusted logistics partners and agents involved in delivering your shipments
• Customs and regulatory authorities as required by law
• Technology providers that help us run our platform securely

We do not sell or rent your personal data to any third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, misuse, or alteration. This includes encryption, firewalls, and secure server protocols.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing
• Object to or restrict certain uses of your data
• File a complaint with a supervisory authority

To exercise any of these rights, contact us at info@africourier.com.

7. International Transfers

As we operate across multiple countries, your data may be transferred to or stored in jurisdictions outside of your home country. We ensure that such transfers are compliant with data protection laws and safeguarded appropriately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly indicated.

9. Contact Us

For any privacy-related concerns or questions, please contact:
Data Protection Officer
AfriCourier
Email: info@africourier.com